In Utah the letters come from the Office of Recovery Services, the same agency families associate with child support enforcement, and it is a collections office — which means the quality of the answers you get depends almost entirely on the quality of the questions you ask. A vague call produces a vague answer and a claim paid at face value. A specific written question produces a document.
This page is a list of those questions, sorted by who to ask, with a note on what a good answer sounds like. Take the ones that fit your situation, put them in writing, and keep the replies. Most of the value in a Utah estate recovery case is in the paper trail, not in the argument.
Utah Medicaid is administered by the Utah Department of Health and Human Services, the agency formed by the 2022 merger of the state’s health and human services departments, and the Medicaid provisions were recodified into Title 26B of the Utah Code in 2023 — a renumbering worth knowing about, because older articles cite section numbers that no longer exist. Figures below are as of 2026 and should be confirmed with the office named beside them. Nothing here is legal or eligibility advice.
In This Article
- Questions for the Office of Recovery Services
- Questions for the Eligibility Worker, While the Person Is Still Living
- Questions for a Utah Elder Law Attorney
- Questions for the Probate Court Clerk
- Questions for the Insurance Carrier
- Questions to Ask Yourself Before Selling Anything
- Where Utah Departs From the Federal Baseline, and Where It Follows
- Frequently Asked Questions

Questions for the Office of Recovery Services
ORS is where the claim lives. Put every question in writing and keep a delivery record.
- “Please provide an itemized accounting of the Medicaid claimed against this estate, by date of service and service category.” A good answer is a schedule, not a total. Recovery is mandatory only for nursing facility services, home and community-based services and related hospital and prescription drug services furnished at age 55 or older. Anything else on the schedule is disputable.
- “Is this claim limited to probate assets, or is ORS asserting a claim against non-probate property?” A good answer names the specific assets and the authority relied on. This is the question that determines whether a survivorship deed or a beneficiary-designated account is in play, and it is worth getting in writing rather than assuming either way.
- “What exemptions has ORS already applied, and what documentation would you need to apply the others?” A good answer lists the exact documents.
- “What is the deadline to request an undue hardship waiver, and is collection paused while a request is pending?” A good answer gives a date and a yes or no.
- “Will ORS confirm in writing when this claim is satisfied or released?” A good answer is yes, and you should not close an estate without it.
What ORS cannot do: extend a probate deadline, give you legal advice, or tell you whether to sell an asset. Compare its assertion against the general estate recovery framework before you concede anything.
Questions for the Eligibility Worker, While the Person Is Still Living
These are the questions that shape how large the eventual claim will be, and they can only be asked before a death.
- “Which program are we applying for — nursing facility Medicaid, the Aging Waiver, or the New Choices Waiver?” Utah operates a waiver for individuals aged 65 and older and the New Choices Waiver, which is designed to move people out of nursing facilities and assisted living into community settings. Which door you enter changes services, cost and the eventual recoverable total. A good answer names the program and the level-of-care determination required. Start with Utah’s home and community-based waiver options.
- “What is the countable resource limit for this program this year, and what counts?” A good answer confirms the current figure — commonly cited at $2,000 for an individual as of 2026 — and confirms whether the life insurance cash value, the vehicle and the home are being counted or excluded. See Utah’s Medicaid asset and income limits for the surrounding rules.
- “Has any transfer in the last 60 months been treated as a penalty transfer, and if so what is the penalty period?” A good answer is a date range and a calculation, not a shrug.
- “Is there a waiting or interest list for this waiver, and where are we on it?” A good answer is a position and an estimate; a bad answer is “we’ll call you.”
Write down the answers with the date and the worker’s name. Six months later, when a claim or a denial arrives, that note is the most useful thing in the file.
Questions for a Utah Elder Law Attorney
These are the questions worth paying an hour for, and they are the ones no agency will answer.
- “Given how our property is titled, what actually passes through probate?” A good answer walks the deed, the account registrations and the beneficiary designations one at a time.
- “Does the arrangement we already have create a look-back problem?” Transfers for less than fair market value inside the 60-month window create a penalty period that starts when the person is otherwise eligible and needs care — the worst possible time. See how the look-back period works.
- “Would a caregiver child or sibling exemption apply to us, and what proof would we need?” A good answer names the two-year residence test for a caregiver child, the one-year test and equity interest for a sibling, and the specific documents that establish each.
- “Do we have a disabled adult child, and has that determination been made under Social Security standards?” This is the strongest protection available and it is a bar rather than a deferral.
- “What happens if the surviving spouse dies first, or later?” A good answer explains that recovery is deferred during a surviving spouse’s lifetime and addresses whether anything remains open afterwards.
- “What is the cheapest correct fix here?” Sometimes it is a beneficiary form. Sometimes it is doing nothing.
Bring the deed, the last three years of tax returns, the policy statements and any prior estate planning documents. An attorney working from a complete file gives a shorter and better answer than one working from a description.
| Who to Ask | The Key Question | What a Good Answer Looks Like |
|---|---|---|
| Office of Recovery Services | Itemize the claim by date of service | A schedule, not a single total |
| Office of Recovery Services | Is this limited to probate assets? | Named assets and the authority relied on |
| Eligibility worker | Which program and which resource limit? | Program name, current figure, what is counted |
| Elder law attorney | What actually passes through probate here? | A walk through deed, accounts and designations |
| Probate court clerk | Claim window and order of payment | Specific periods and the statutory order |
| Insurance carrier | Confirm the beneficiary of record in writing | A carrier letter naming primary and contingent |

Questions for the Probate Court Clerk
Utah probate runs through the district court in the county where the decedent lived. The clerk cannot give legal advice but can tell you how the machinery works.
- “What is the claim presentment period after publication of the notice to creditors?” Utah’s Uniform Probate Code framework generally gives creditors a period commonly described as three months from publication, alongside an outer limit measured from the date of death. Confirm both with the clerk — they drive the whole timetable.
- “What is the current small estate affidavit threshold?” Utah’s simplified affidavit route for modest estates is commonly cited at $100,000 as of 2026, notably higher than many states. A small estate is still an estate, and the simplified route does not extinguish a Medicaid claim.
- “What is the statutory order for paying estate debts?” Administration costs, funeral expenses, the expenses of the last illness and the family allowance and exempt property provisions of the Utah Uniform Probate Code generally come ahead of general creditor claims. A Medicaid claim is a general creditor claim. Do the arithmetic before conceding a number: the recoverable amount is what the estate actually has after priority items, not what Medicaid paid.
One rule needs no question. Do not distribute assets while a Medicaid claim is unresolved. A personal representative who pays the heirs first and the state second can end up personally responsible for the shortfall.
Questions for the Insurance Carrier
The carrier holds the document that most often decides the largest number in a Utah estate, and it will answer a written request in a few weeks.
- “Please confirm in writing the current beneficiary designation of record, including contingent beneficiaries.” A good answer is a letter or statement from the carrier. The photocopy in the file drawer proves nothing about the carrier’s records. A death benefit paid to a living named beneficiary passes by contract and never enters the estate; a policy payable to “the estate”, or one whose only named beneficiary died before the insured with no contingent added, becomes an estate asset and is exposed.
- “What is the current cash surrender value, and what would the reduced paid-up death benefit be?” Cash value is a countable resource before eligibility. Life insurance with a total face value at or below $1,500 is generally excluded as a burial resource under the federal rule Utah follows, and an irrevocable funeral trust can convert cash into a non-countable prepaid arrangement within state limits.
- “Are there riders on this policy — accelerated death benefit, chronic illness, long-term care?” A good answer identifies whether the policy can pay toward care while the insured is living, which sometimes makes every other option unnecessary.
- “Is the policy in a grace period, and what is the date it lapses?” A lapsed policy is worth nothing to anyone.
Utah’s insurance regulator handles complaints about a carrier’s conduct — see Utah insurance department consumer help for that route.
Questions to Ask Yourself Before Selling Anything
Before liquidating an asset to pay a claim or to qualify for benefits, answer these honestly.
- Has the claim actually been itemized and verified? Families sell assets to pay claims that would have been reduced or barred.
- Does anyone need this coverage after the insured dies? A surviving spouse relying on a death benefit for housing is a reason to keep a policy, not a reason to sell it.
- Is the face amount small enough to sit inside the burial exclusion? If so, selling gains nothing and loses the exclusion.
- Would the sale be a transfer inside the 60-month look-back for less than fair market value? If yes, the penalty may cost more than the proceeds. See how a settlement interacts with the look-back.
- Is the insured healthy with a long life expectancy? Then a settlement is generally the weakest option available, and keeping or reducing the policy usually beats it.
- Have I priced every alternative first? Reduced paid-up, a policy loan, a rider that pays for care, or simply lowering the death benefit are all cheaper to reverse than a sale. The questions to ask before selling a policy cover the rest.
A settlement is a real option when premiums have become unaffordable and a policy is heading for lapse. It converts a countable asset into countable cash, so where Medicaid eligibility is the goal, the timing and the sequencing matter more than the price. Take that decision with your own elder law attorney and CPA, not with whoever called you first.
Where Utah Departs From the Federal Baseline, and Where It Follows
Departures. Recovery is administered by the Office of Recovery Services, a dedicated collections agency, rather than by the Medicaid program itself — which changes the tone and the process, and means the eligibility office cannot answer claim questions. Utah’s Medicaid law was recodified into Title 26B of the Utah Code in 2023, so citations in older material point at repealed section numbers. Utah’s small estate affidavit ceiling is high by national standards, commonly cited at $100,000 as of 2026, so a substantial share of Utah estates never see a full probate. And Utah operates the New Choices Waiver specifically to move people out of institutional settings, which is a policy choice with direct consequences for the size of a future claim.
What Utah follows. The age-55 trigger and the mandatory service categories. The federal exemption set: a surviving spouse; a child under 21; a blind or disabled child of any age; a sibling with an equity interest and a year’s residence; and a caregiver child with two years’ residence whose care delayed institutionalization. TEFRA lien authority for permanently institutionalized recipients where no protected relative lives in the home. The mandatory undue hardship process. And the 60-month look-back.
The practical summary: ask in writing, ask specifically, and keep the answers. In a state where a collections agency runs the claim, documentation is the entire defence.
If an in-force policy is part of the picture, a free policy review will establish what the contract is worth today — cash value, in-force projections, riders and conversion rights — before anyone decides whether to keep it, reduce it, or move it. Pine Lake Legacy provides education and policy reviews only; it does not purchase policies.
Frequently Asked Questions
Why is the Office of Recovery Services contacting me about Medicaid?
Utah routes Medicaid estate recovery through the Office of Recovery Services, the state collections agency within the Department of Health and Human Services. It is the same office families associate with child support enforcement. The letter is a claim against the estate rather than an action against you personally. Respond in writing and request an itemized accounting.
What is Utah’s small estate threshold and does it stop a Medicaid claim?
Utah’s simplified small estate affidavit route is commonly cited at $100,000 as of 2026, which is high compared with most states. It changes the paperwork, not the debt. A Medicaid claim can still be asserted against assets moving through the simplified route. Confirm the current ceiling with the district court clerk in the relevant county.
Does Utah reach assets outside probate?
Ask the Office of Recovery Services that question directly and in writing for your specific estate, naming the assets. States differ, statutes change, and Utah’s Medicaid provisions were recodified into Title 26B in 2023, so older summaries can be unreliable. A good answer identifies the specific property and the authority the state is relying on.
Which Utah waiver should we be asking about?
Utah operates a waiver for individuals aged 65 and older and the New Choices Waiver, which is designed to move people out of nursing facilities and assisted living into community settings. Each has its own level-of-care determination and service package. Ask the eligibility worker which program applies, what it covers, and whether there is a waiting list.
Is life insurance reachable in a Utah estate recovery claim?
A death benefit paid to a living named beneficiary passes by contract and does not enter the estate, which is the strongest position. A policy payable to the estate is exposed, as is one whose only named beneficiary predeceased the insured with no contingent added. Ask the carrier for written confirmation of the current designation.
Should we sell a policy to qualify for Utah Medicaid?
Only after pricing the alternatives. Reduced paid-up status, a policy loan, an accelerated benefit rider or an irrevocable funeral trust may solve the resource problem without giving up the coverage. A sale converts a countable asset into countable cash and, if made for less than fair value inside the look-back, creates a penalty. Decide with your own attorney and CPA.
Find out what your policy is worth — free, confidential, no obligation.
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Related Reading
- Utah Medicaid Asset Income Limits
- What Is Medicaid Estate Recovery
- Medicaid Home Care Waivers Utah
- What Is The Medicaid Look Back Period
- Medicaid Lookback Selling Policy
- Utah Insurance Department Consumer Help
- Questions To Ask Before Selling
- Life Settlement Taxes Utah
Pine Lake Legacy does not purchase life insurance policies and does not provide legal, tax, or investment advice. Information provided is for educational purposes only. Eligibility for any option, including life settlements, is not guaranteed and depends on individual circumstances, policy terms, underwriting, and market conditions. Consult independent legal, tax, or financial professionals before making decisions regarding a life insurance policy.